Richard Hacker, owner of Feelgood Ecobeds in Exeter, Devon, contacted Woodwork Machinery Services (an Authorised Distributor of SCM machinery for the South West), to enquire about a machine he was interested in purchasing; the SCM Minimax AD21. This is a semi automatic boring machine which allows simultaneous drilling of multiple drill positions in one pass, which is ideal for manufacturing joinery and furniture.
So that the company could be certain that they were investing in the right machine for their needs, Jeremy Danson arranged for Richard to visit a similar machine in action on site at a nearby panel producer. Once it was seen in action, WMS procured the machine on behalf of Feelgood Ecobeds.
Speaking about the service he received from WMS, Richard commented:
"Jeremy provided us with a great personal service from the initial enquiry through to ensuring the machine was operating successfully. He was quick to respond to telephone queries and happy to visit site when we encountered some technical issues. We have benefited from purchasing from a company with a broad knowledge of woodwork machinery in general, that can also address installation and operating issues. We will be sure to contact Jeremy in the first instance for any future purchasing requirements."