A good customer of WMS rang on a Tuesday afternoon with a breakdown. His dust extraction had failed and caused a buildup of shavings on his 4 cutter, this caused the blocks to stop and the motor burnt the belt causing it to snap.
This machine was recommended and installed by WMS as it is the correct spec for the customer and parts are readily available. A new belt was ordered on Tuesday afternoon, delivered direct from the SCM factory in Rimini and the machine was up and running by midday Thursday!
All done with less than 48 hours downtime!
A case in point of sourcing equipment using time served experience and reliable partners in the supply chain.